Shipping policy
Thank you for visiting and shopping at Rozlanda. We are committed to delivering your order accurately, in good condition, and within the estimated timeframe.
🛍️ Order Processing
All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.
Once your order is placed, our fulfillment team carefully prepares it for shipment. You will receive a confirmation email once your order has been shipped.
📦 Shipping Time & Rates
Standard Shipping (United States Only)
- Delivery Time: 7–12 business days
- Shipping Cost: $4.99
Delivery timeframes apply to business days only and do not include weekends or public holidays.
Shipping times are estimates and may vary due to weather conditions, carrier delays, incorrect address details, or high shipping volumes.
⏰ Order Cut-Off Time
- Orders placed before 5:00 PM (Eastern Time – ET) on business days will begin processing the same day.
- Orders placed after 5:00 PM (ET) will be processed on the next business day.
🚚 Shipping Locations
Rozlanda currently ships to addresses within the United States only.
At this time, we do not offer international shipping.
📮 Shipping Carriers
We partner with trusted carriers, including:
- United States Postal Service (USPS)
- FedEx
- United Parcel Service (UPS)
- UniUni
Carrier selection may vary depending on destination and availability.
🔎 Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update in the carrier’s system.
🏠 Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Rozlanda is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete address details provided by the customer.
✏️ Order Changes or Cancellations
If you need to modify or cancel your order, please contact us immediately:
📧 Email: support@rozlanda.com
Once an order has entered processing or has been shipped, changes or cancellations may not be possible.
📦 Missing or Damaged Packages
If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery:
Please retain all original packaging and provide clear photos (if applicable) so we can resolve the issue as quickly as possible.
🔁 Returns & Exchanges
For complete details regarding returns and eligibility requirements, please refer to our Refund & Return Policy page.
📞 Need Assistance?
Our customer support team is happy to assist you:
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)
Email: support@rozlanda.com
Phone: +1 (315) 202-9675
Business Address:
Rozlanda
167 Madison Ave, Suite 205
New York, NY 10016
United States